Comparative Study Kinerja dengan Balanced Scorecard Puskesmas Terakreditasi & Terimplementasi ISO 9001: 2008 di Puskesmas Cilandak Timur & Pejaten Barat III
DOI:
https://doi.org/10.46799/jhs.v3i2.417Keywords:
health center, accredited, ISO 9001:2008 certifiedAbstract
This research was to conduct a comparative study of working performance with balanced scorecard in accredited and ISO certified health center. Used descriptive mix method with cross-sectional approach by purposive sampling method. The financial perspective of the two health centers have the same regulation, namely that finance is directly managed by sub-district (higher) health center. The mix income was obtained from general income and national health insurance capitation. The claims directly goes into the account of the sub-district health center, while general income is at general insert fee of Rp.2000. The perspective of health center customers related to accredited health center is 80% satisfied, 100% retention, ISO certified health center is 80% satisfied, 60% retention. Internal business perspective of accredited health center: children's playground and planning of special calling list for blind patients, ASI corner, ISO certified health centers have stimulation of toddler development and TB cadres. The perspective of learning growth in ISO certified health center is better than accredited health center. Suggested for health center to improve the working performance by proposing additional staff. For academics, it is hoped to add more literature related to health policy in Indonesia. For the next researcher, adding unexisted factors
Published
Issue
Section
License
Copyright (c) 2022 Desrialita Faryanti, Hermawan Saputra, Aragar Putri
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under aCreative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
