Burnout dan Produktivitas Kerja Tenaga Keperawatan pada Masa Pandemi Covid-19 di RS Medika BSD

Abstract

The purpose of this study was to analyze the effect of workload and social support on the work productivity of nurses during the COVID-19 pandemic, with burnout as an intervening variable at Medika BSD Hospital. This study uses quantitative methods, ex-post facto design, surveys and path analysis. The population is all nurses with a sample of 100 people. The test results show, Workload (p = 0.108); and social support (p=0.199) on productivity, both p value > alpha 0.5. While burnout on: productivity (p=0.000), workload (p=0.001); and social support (p=0.000), meaning that all three have p value 0.05. The indirect effect mediated by burnout shows the value of t count > t table (Sobel test). This study shows that burnout has a direct effect on work productivity, and there is a positive and significant influence on workload and social support on work productivity through burnout as an intervening variable. The managerial implications resulting from this research are in the form of a workload management system, rolling staff to reduce boredom, a queuing system that can reduce the density of the frequency of work arrivals, a nurse levelink system according to their competence. For social support, it is carried out through a teamwork system, increasing effective communication between staff, developing a system for developing human resources through training and capacity building to improve abilities, motivation and self-development, as well as an appreciation system for improving nurse performance. To avoid burnout conditions, mental health programs can be carried out for employees, ranging from mental examinations, self help content to counseling carried out by professionals. All of these things are solely to maintain the productivity of nurses' work